tag:blogger.com,1999:blog-1190068840984601731.post2156941796129727575..comments2024-03-12T06:16:28.058+00:00Comments on The Fry up Inspector: Hall Road Diner - NorwichFry Up Inspectorhttp://www.blogger.com/profile/00897629969087026075noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-1190068840984601731.post-52102160400032323962013-08-31T19:00:15.023+01:002013-08-31T19:00:15.023+01:00I really appreciate you coming back to me - and al...I really appreciate you coming back to me - and all the hard work you do with the blog. Your photos really are excellent. <br /><br />Having re-read your post I realised that you visited twice. I am truly shocked and disappointed that your experience was not top notch on the sausage front but I do appreciate your honest feedback. I will pass it on to all concerned and investigate further. Our sausages need to be 100% all the time not just most of the time. I have to agree with you - that close-up picture doesn't look appetising at all. Nothing like the one I had this morning. <br /><br />I believe you get what you pay for and we do pay for quality meat. We will never replace proper local farm food with any cheap alternative but we will obviously have to do a bit better on the quality control in future. <br /><br />There is no good excuse for missing your bread though. My apologies for that and for the mildly anaemic fried bread too. 8/10 overall is a fair result on the day. We will obviously have to work on a few points to regain our prized Recommended status. We will be trying so - watch this space! <br /><br />Thanks again for a very positive and fair review and we look forward to "not" seeing you again in the near future. <br /><br />Best Regards,<br /><br />SamAnonymoushttps://www.blogger.com/profile/11328290924792953564noreply@blogger.comtag:blogger.com,1999:blog-1190068840984601731.post-48928444466594366592013-08-31T17:03:35.581+01:002013-08-31T17:03:35.581+01:00Hi, thanks for your reply. I only ever usually vis...Hi, thanks for your reply. I only ever usually visit somewhere once before writing my review but felt so passionate about keeping Hall Road Diner in the Recommended section I visited a second time to be certain. Everything seemed as it was which is excellent but the sausage situation did baffle me, the look, texture and taste was much different to before. My other concern was the fried bread which was no longer golden and crispy but soft and holding lots of oil. It was these two things that brought the score down but if put right would certainly ensure Hall Road Diner is recommended again. I will be more than happy to visit again and revise the review score based on my findings. Keep up the good work and see you again soon!Fry Up Inspectorhttps://www.blogger.com/profile/00897629969087026075noreply@blogger.comtag:blogger.com,1999:blog-1190068840984601731.post-14332785623556696412013-08-31T15:29:20.273+01:002013-08-31T15:29:20.273+01:00Hi Mr Fry-up Inspector. Thank you for taking the ...Hi Mr Fry-up Inspector. Thank you for taking the time to come and see us again. We very much value your review.<br /><br />As you say, we are the same old Birchy's team - just a new freshened up sign and menu. We received your "Recommended" sticker through our door on the day we changed the sign. <br />Please be assured, we had no intent to claim any accolades we had not earned. We - the staff collectively - decided a change of name might freshen up our image as “Birchy” has not actually worked here for years. We considered "Tony's Cafe" but he is too modest so instead we went for "Hall Road Diner". <br /><br />We will be tweaking the next menu print in response to your feedback. We will also make it much clearer that the breakfasts on the menu are suggested meals based on the our most common orders. We encourage customers to tailor their ideal breakfast with whatever SWAPS or EXTRAS they fancy. Tell us also if you prefer strong or weak tea, hard or soft eggs, dark or light toast. We do our best to please - even if we have to send out a runner! <br /><br />As ever, we aim to provide the best quality and service at the best possible price. We haven't changed our staff or our suppliers and we NEVER cut corners on quality of produce.<br />All of our ingredients are locally sourced in Norfolk. Even our vegetables are collected from the grower's own farm shop. <br /><br />We absolutely can't understand your experience with our sausages. Are you sure there is no mistake?<br /><br />The close up photograph certainly looks like an economy sausage but it doesn't look anything like one of our sausages. <br /><br />We NEVER buy economy sausages, not even for sausage casserole. Sausages are by far the largest stock outlay every week. We occasionally get given samples to try but nothing yet has tempted us to change. We had half a dozen taster sent in about 3 weeks ago that were truly awful. Actually inedible. They got thrown out.<br /><br />We have used the same long established local butcher for years and we buy their premium product, delivered fresh twice a week:- <br /><br />http://www.hazelsbutchers.com/<br /><br /><br />In the cafe we get nothing but compliments on our sausages. I have myself eaten some this morning I have spoken to at least 10 different customers, all of whom agreed that the sausages were "lovely". Several said that they were the main reason they keep coming come back to us. <br /><br />We have never once had a complaint. Something is wrong here? <br />Have we have been knobbled by a rogue sample sausage? <br /><br />Please give us another try – we rely on our sausages as one of our best features. They have definitely not been replaced by any cheap economy ones - we know that would be breakfast suicide. <br /><br />Thank you, <br /><br />Sam Raven <br />On behalf of all at Hall Road Diner<br />Anonymoushttps://www.blogger.com/profile/11328290924792953564noreply@blogger.com